Holiday Camps Policies FAQ's Do you accommodate children with special needs? Answer: Yes, we welcome children and young people with special needs. Whilst we are not a specialist centre, we regularly have children with a wide range of conditions. The important point here is that you make us aware of the condition on the booking form under either the medical condition or 'other information we need to know.' Are there camp places available at a reduced cost? Answer: All prices are already reduced to enable children and young people from a wide variety of backgrounds to attend without the embarrassment of applying for special funds. Even so, we recognise that there are still some children who are unable to come and so we look at each case and where we are with funding. Is there a way for children and parents/guardians to contact one another during camp? Answer: There is an answerphone in the office and a member of staff will get back to you when possible. Please bear in mind that all staff will be prioritising their time in looking after the children and young people. We would contact parents if there was a problem. What is your lost property policy? Answer: To help us avoid collecting lost property, please ensure all items are labelled with the camper's name. If you think you've left something at Pine Lake, please send us a message or call us. We keep each item of lost property for four weeks before finding it a new home. What is your cancellation policy? Answer: Please notify us in writing if a booking must be cancelled. The following charges apply according to the timing of the cancellation in relation of the start of camp: within 8 weeks – 50% of total cost within 4 weeks – 75% of total cost within 2 weeks – 100% of total cost In the event of your cancellation, we will invoke the cancellation charges listed above. We therefore recommend that to safeguard your possible loss of part or all your holiday cost due to cancellation or curtailment, that you have some sort of cancellation and/or travel insurance. We regret that no refunds can be made in respect of accommodation vacated before the departure date.